Treasured's Movie Repair Guide -- Privacy

Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used.

Two levels of Privacy: You choose

We are following the standard Privacy Policy described below for movie diagnostics and repair processes. It meets the needs of the vast majority of our costumers.
In cases where the movie to repair cannot be seen by our technicians, a service extension called "Absolute Privacy" is available. See last section of this page.

Files generated by Treasured on your computer

Treasured is the tool that you run on your computer for diagnostics and to initiate a repair.
The files created by Treasured are all located in the repair folder, inside your Movies folder (unless you have picked a different location). The files can safely be deleted after Treasured session is over.

Data transferred by Treasured

Treasured, the tool used for diagnostics, does not send data until you initiate a repair request.

Configure Repair button triggers a very small exchange of data, that remains anonymous anyway (no personal data or data from the damaged movie, is transferred).

Send button sends information to Aero Quartet servers through the Internet:
- your contact information (name and email)
- the results of diagnostics
- an extract of the damaged file.

The sent data consists exactly in the content of the upload-tmp folder (found inside the repair folder), plus the file called extract. This data is sent encrypted anyway.

Data security and records retention

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate procedures to safeguard and secure the information we collect online.
We use the information you provide when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

Email

We use your email address to answer the email we receive and to communicate with you regarding your purchases. We may also use your email information to solicit feedback from you or alert you to new features in our products that we think may be of interest. You will always have the option to opt out of such communications. Your email address and other contact information are not used for any other purpose.

Media

(Note that in most cases, only an extract of the damaged media - a few seconds - is sent.)
We store this digital media extract in a database. You can request the media be removed from our database, once the repair service is complete, free of charge.
We do not share or sell media with third parties. The sole purpose of retention is to perform research and develop more efficient repair techniques.

Payment information

Aero Quartet sells through Kagi on-line store. All information related to payment processing is managed by Kagi. Please refer to Kagi privacy notice.

Delivery of repaired movies

In most cases, the repair is delivered through a program called Repair Kit.
This Repair Kit does not contain any personal information and is sent through email with no protection. The Repair Kit generates several files inside the repair folder. Once the repair is complete, you can delete the Repair Kit and the contents of the folder.

In other cases, the repaired movies are delivered as encrypted files that you download from an Internet web server. The keys are sent separately through email.

Blind Repair (Absolute Privacy)

The measures described above are enough for the vast majority of costumers. In some specific cases, however, you don't want the repair technicians to see the content of the damaged movies.

This is a legitimate request and we have a solution for this: Absolute Privacy (with surcharge)

Blind Repair is a special repair protocol based on a second, non-private movie. Instead of sending us the sensitive movie, you provide us with a good, non-private movie, that shares the same characteristics as the damaged one: format, settings, recording device.

This allows us to develop a technique that will repair the private movie, without ever having to send it, even partially, to Aero Quartet. To request Absolute Privacy, just check the corresponding button in the request form.

How to contact us

Should you have other questions or concerns about these privacy policies, please send us email at info@aeroquartet.com

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