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Treasured's Movie Repair Guide -- Remote Assistance Guidelines

What's Remote Assistance?

By Remote Assistance we define the remote support offered to customers in order to assist them during the repair process of their damaged files.

AeroQuartet's technician will remotely connect to customer's computer and help them during the repair process.

How to get Remote Assistance

In case remote assistance is needed a connection between customer's computer and AeroQuartet's technician one should be established.

To do so we will use any of the free remote session software available like TeamViewer, LogMeIn, etc.

TeamViewer client is the preferred option due the strong security implemented. But we're open to any customer's suggestion about the software to be used.

TeamViewer Express Set Up

This is a step by step list to get TeamViewer client running.

Commonly Security Questions Asked

This is a small list of commonly security concerns about Remote Assistance.

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Version 4.4 • Feb '19 • 10 MB • Mac OS X